Customer Service Representative

Job Position: Customer Service Representative

Location: Indianapolis, IN 46278

Pay Rate: $21.00/hr

Shift: 1st shift

Description: Job Title: Customer Service Representative
Type of position: Temp
Location: Remote - Need resume and will interview with Client via teams

Type of product associate will be working with: Call center for Medicare & Medicaid Services using the Genesis call center system. Need more that 1 year of customer service experience.

Job Duties:
Responsible for supporting the prior authorization process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.


Requirements:
Meet or exceed standards for call volume and service level per department guidelines.
Interacts with hospitals, physicians, beneficiaries, or other program recipients. Initiate files by collecting and entering demographic, provider, and procedure information into the system.
Maintains logs and documents disposition of incoming and outgoing calls.
Investigates and resolves or reports customer problems, identifies and escalates difficult situations to the appropriate party.
Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes.

Shift: Monday-Friday 8:00am to 5:00pm
Pay Rate: $21

Perks / Selling Points: Flexibility, being able to work from home. Benefits after becoming full time, PTO

Additional Info: Must have very good wi-fi connection and quiet space to work.
Three week training will be paid

Dress Code: N/A

First day info: Report to call center supervisor