Customer Service Representative
Job Title: Customer Service Representative
Pay Rate: $24.00-$26.00/hour (based on experience)
Location: Anderson, IN
About the Role:
We’re hiring a Customer Service Representative to support operations within a fast-paced Third-Party Logistics (3PL) environment. In this role, you’ll serve as the primary point of contact between customers and internal teams, helping ensure orders, inventory, and shipments are handled accurately and efficiently. This position supports omni-channel fulfillment, overflow storage, and value-added warehouse services while helping maintain strong customer relationships and operational excellence.
What You'll Do
Serve as the primary liaison between customers and internal departments including operations, inventory, shipping, and fulfillment
Manage inbound and outbound communication regarding order status, inventory levels, and service requests
Process customer orders across multiple channels including e-commerce, retail, and wholesale using WMS and OMS systems
Resolve customer issues promptly and professionally, escalating when necessary
Monitor inventory levels and coordinate shipments, retrievals, and replenishments
Support the value-added services department when needed
Maintain accurate records of customer interactions, transactions, and service requests
File and manage shipping and receiving documentation including Bills of Lading (BOLs), Certificates of Analysis (COAs), and related records (both physical and digital)
Collaborate with warehouse and fulfillment teams to ensure timely and accurate execution of services
Meet and exceed response time metrics and key performance indicators (KPIs)
Participate in continuous improvement initiatives to enhance customer experience and operational efficiency
What We're Looking For
High school diploma or equivalent required; associate or bachelor’s degree preferred
2+ years of customer service experience in a logistics, supply chain, warehouse, or distribution environment
Experience working with Warehouse Management Systems (WMS) and Order Management Systems (OMS)
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel preferred)
Excellent organizational and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
High attention to detail and accuracy
Understanding of Third-Party Logistics (3PL) operations preferred
Experience supporting omni-channel fulfillment environments preferred
Ability to meet response time expectations and operational performance metrics
Why You'll Love Working Here
Growth opportunity within a fast-paced 3PL environment
Exposure to omni-channel fulfillment and value-added logistics services
Opportunity to collaborate cross-functionally with warehouse and operations teams
Stable, team-oriented work environment
Professional development opportunities
Shift
1st Shift: Monday–Friday, 8:00 AM – 4:30 PM
Additional Requirements
Dress Code: Business casual
Closed-toe shoes required
No excessively ripped or revealing clothing
Screening Requirement: Accion background check required
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