Customer Service Representative

Job Title: Customer Support Representative

Pay Rate: $20/hr

Location: Westfield, IN

About the Role

Do you enjoy helping people, staying organized, and being the calm voice when someone’s pool cover decides to have “a day”? We’re looking for a Customer Support Representative who can keep customers happy, schedules on track, and service operations running smoothly.

This is a fast-paced role ideal for someone who enjoys multitasking, solving problems, and delivering a great customer experience every day.

What You’ll Do

• Answer incoming customer calls and assist with service and installation needs

• Schedule service appointments and maintain daily calendars

• Create and manage service tickets and sales orders

• Prepare service quotes and follow up with customers

• Make reminder and confirmation calls for appointments

• Process customer payments securely and accurately

• Enter approved orders into the system

• Maintain organized and updated customer records

• Coordinate technician schedules based on availability and materials

• Participate in weekly team meetings and support process improvements

• Deliver a professional and friendly customer experience

What We’re Looking For

• Strong communication and customer service skills

• Ability to multitask and stay organized in a fast-paced environment

• Detail-oriented with strong problem-solving abilities

• Comfortable working independently and with a team

• Basic computer proficiency, including Microsoft Office and internet tools

• NetSuite experience is a plus

• Flexibility to support overtime or occasional weekends during busy seasons

• Previous customer service or scheduling experience preferred

• High school diploma or GED required

Physical Requirements

• Ability to sit or stand for extended periods

• Ability to communicate clearly by phone and in person

• Ability to use computers, phones, and office equipment regularly

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Why You’ll Love Working Here

• Supportive and team-oriented environment

• Fast-paced days that keep things interesting

• Opportunity to make a real impact on customer satisfaction

• Stable company with a strong reputation for service

• Fun and positive workplace culture

Shift

1st Shift 8am – 5pm

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