Customer Operations Coordinator
Job Title: Customer Communication and Workflow Coordinator
Pay Rate: $18.00–$20.00/hour (based on experience)
Location: Lafayette, IN
About the Role
We’re hiring a Customer Communication and Workflow Coordinator to support daily operations and ensure customer orders move smoothly from start to finish. In this role, you'll communicate with customers, coordinate with internal teams, and help keep projects on schedule. This is a great opportunity for someone who is organized, detail-oriented, and enjoys working in a collaborative, fast-paced environment.
What You’ll Do
Communicate with customers by phone, email, and in person
Gather information for quotes and customer orders
Follow up on artwork, approvals, deadlines, and missing information
Monitor orders from start to finish, including shipping or customer pickup
Coordinate with design, production, shipping, and installation teams
Maintain accurate notes in the company's tracking system
Organize and prioritize work using Microsoft Excel
Assist with order entry, payments, shipping questions, and customer pickups
Ensure all orders move smoothly through the production process
What We’re Looking For
Strong communication and customer service skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and priorities
Comfortable using Microsoft Excel and learning new software
Dependable with strong follow-up and problem-solving skills
Previous experience in customer service, administration, scheduling, logistics, healthcare, banking, hospitality, or project coordination preferred but not required
No sign industry experience required—training will be provided
Why You’ll Love Working Here
Competitive pay based on experience
Monday–Friday schedule with no weekends
Paid 30-minute lunch every day
Training provided with no industry experience required
Join a well-established local company that values teamwork, organization, and personal ownership
Opportunity to grow with a company that has served the Lafayette community since 2003
Shift
1st Shift: Monday–Friday, 9:00 AM – 5:00 PM
Paid 30-minute lunch (40 paid hours per week)